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Privacy Policy

Last updated: 16 January 2025
Company: VINQ Solutions FZCO (“we”, “us”, “our”)
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Email: [email protected]
Website: https://www.vinqsolutions.com

By visiting our website or using our services, you acknowledge that you have read and agree to this privacy policy.

1. Scope

This Privacy Policy applies to all personal data we collect and process in connection with:

  • Clients, prospects, and website visitors

  • Information provided through company formation, compliance, banking, and visa services

  • Data submitted via contact forms, newsletters, booking calendars, or email communication

2. Legal Framework

We process personal data in compliance with:

  • UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

  • Applicable UAE regulations and guidelines issued by the UAE Data Office

  • Sector-specific and Free Zone regulations where relevant

  • General Data Protection Regulation (GDPR) for individuals in the EU/EAA

3. Personal Data We May Collect

We may collect the following categories of personal data, as applicable:

  • Identity information: name, date of birth, nationality, passport copy, Emirates ID

  • Contact information: email address, phone number, postal address

  • Company information: business name, shareholders, license details, UBO information

  • Financial information: bank account numbers, payment and billing details

  • Compliance/KYC data: source of funds statements, sanction screening results

  • Website data: IP address, browser type, cookies, click and usage behavior

  • Communications: emails, form submissions, chat messages and call notes

4. Purposes of Processing

We use personal data only for legitimate purposes, including:

  • Providing services such as company formation, licensing, banking, and visa support

  • Fulfilling contractual obligations

  • Complying with legal and regulatory requirements (UAE and international)

  • Communicating with clients and sending updates or offers (only with consent)

  • Analyzing and improving our website, security and user experience
5. Legal Basis for Processing

We rely on the following legal grounds:

  • Contractual necessity for service delivery

  • Legal obligations (e.g. KYC, AML, tax compliance)

  • Consent (e.g. newsletter or marketing emails)

  • Legitimate interests (e.g. security, analytics, direct marketing to existing clients)

6. Data Retention

We retain personal data only as needed:

  • Customer records: at least 5 years after the relationship ends (UAE law)

  • Accounting and billing records: minimum 7 years

  • Marketing data: until consent is withdrawn

  • Website logs and cookies: typically 6–24 months

7. Sharing Personal Data

We do not sell or rent your personal data. Personal data may be shared only when necessary with:

  • Government authorities and regulators (e.g. immigration, DIFC, IFZA)

  • Banks and financial institutions (for account processing and KYC)

  • Professional advisors (lawyers, accountants, translators)

  • IT and hosting providers on secured systems

8. International Data Transfers

Data may be processed and stored in the UAE.
If data is transferred outside the UAE (e.g. to the EU), we ensure an appropriate level of protection through contractual safeguards and technical security measures.

9. Security Measures

We implement technical and organizational safeguards, including:

  • Encrypted communication (SSL/HTTPS)

  • Access controls and multi-factor authentication

  • Regular security audits and backups

  • Data breach response procedures in line with applicable law

10. Your Rights

Under UAE PDPL and, where applicable, GDPR, you have rights including:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Submit requests via [email protected]. We will respond within applicable legal timeframes.

11. Cookies and Tracking

Our website uses cookies and similar technologies for:

  • Essential functionality

  • Website analytics (e.g. anonymized Google Analytics)

  • Marketing (only with consent)

You can manage cookies via your browser or the cookie banner.

12. Minors

Our services are not intended for individuals under 18. If data of minors is processed without consent, it will be removed.

13. Changes to This Policy

We may update this policy to comply with new legal requirements or operational needs. The latest version will always be on our website.

14. Contact Information

If you have questions, complaints or requests, contact:

VINQ Solutions FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE

Email: [email protected]
Website: https://www.vinqsolutions.com

If your rights are believed to be violated, you may also file a complaint with the UAE Data Office or, where applicable, an EU supervisory authority.

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